Contact
Ask about a formula, an order or a review.
Messages are usually answered within two working days.
The public contact address is being set up. In the meantime the Knowledge Assistant below answers most questions about the books straight from their chapters.
Faster answers
Most questions about the craft are already answered in the books, and the assistant quotes them with the chapter to read next.
Before you write
What format is the book in?
A PDF, formatted as two-page spreads. It opens on a phone, tablet, laptop or e-reader, and there is no app or account to install.
What language is it written in?
English.
Can I print it?
Yes. The PDF is not locked or DRM-protected, so you can print the whole book or just the formula you are working from. Every page carries a small stamp with the email address and date of your purchase, which marks the copy as yours.
How do I get the book after paying?
Instantly. Checkout runs on Payhip, and the download link appears on the confirmation screen and arrives by email the moment payment clears. Nothing is shipped and there is nothing to wait for.
Is there a refund?
Yes, within 30 days. If the book is not what you expected, write to us through the contact page with your order email and we will refund it.
Is it suitable for a complete beginner?
Yes. Each book opens with the safety and sterility protocol and assumes no prior experience. The formulas are ordered so the simplest come first — in the skin care book the first project needs no heat and no emulsifying at all.
Can I ask the author questions?
You can ask this site's Knowledge Assistant any question and get an answer drawn from the books, with the chapter to read next. For anything it cannot answer, write to the author through the contact page.
Can I sell what I make from these formulas?
You can sell the products you make. Be aware that products made for sale need additional stability, microbiological and safety testing, and must meet the cosmetic regulations of your market. The books teach the formulation, not the regulatory process. You may not resell or redistribute the book itself.